Client experience is everything!
In this solo episode, host April Roberts dives into the art of creating impactful and memorable client experiences. Drawing from her extensive experience as a business coach and entrepreneur, April shares why delivering exceptional experiences is more than just good customer service—it’s about honoring people’s most valuable assets: their time, attention, and energy.
Whether you’re an entrepreneur, speaker, or podcast host, April shares a proven framework for building strong client relationships through intentional interactions, thoughtful processes, and yes—strategic gifting.
Learn more about becoming a founding member of The Vixen Collective here.
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Key Takeaways:
- The importance of honoring people’s time, attention, and energy in business
- Why successful client relationships rely on a “pre-during-after” approach
- Anchoring and reinforcing emotional connections throughout the client journey
- How to bring genuine value beyond free offerings and surface-level interactions
- Practical examples of setting up successful experiences for clients, podcast guests, and event attendees
- The power of small but meaningful gestures, such as handwritten notes and thoughtful gifts
Mic Drop Moments:
“People’s time, attention, and energy are their most valuable assets. Honor that gift by showing up fully and delivering value.” – April Roberts
“Gifting is part of a larger experience. It’s about creating emotional anchors that keep people connected to the value you provide.” – April Roberts
“You can stand out by simply asking someone how you can help. It’s surprising how few people do that.” – April Roberts
Resources:
Join the Abundant Business Women Facebook Group
What if you could design a schedule that feels aligned, joyful, and productive? Get your CEO Calendar here for free: https://vixengathering.com/vixen-ceo-calendar/
Email team@vixengathering.com to join the upcoming Vixen Voice Summit!
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Learn more about becoming a founding member of The Vixen Collective here.
What if you could design a schedule that feels aligned, joyful, and productive? Get your CEO Calendar here for free: https://vixengathering.com/vixen-ceo-calendar/
Join the Abundant Business Women Facebook Group: https://www.facebook.com/groups/554279832905581/
*If any links are not working, please contact team@vixengathering.com
